Frequently Asked Questions
Everything you need to know about bringing the ARK elements into your home.
What is the typical shipping timeline for home decor items?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. Fragile or oversized furniture may require specialized white-glove delivery, which can take 2-3 weeks.
How do you ensure fragile items arrive safely?
We take immense pride in our packaging process. Each item is secured with industrial-grade cushioning and double-walled boxes. For high-value ceramics and glassware, we utilize custom-fit foam inserts to minimize movement during transit.
What is your return policy for home furnishings?
We offer a 30-day return window for most items in their original, unused condition. Please note that custom-made furniture and final sale items are non-returnable. Return shipping fees may apply unless the item arrived damaged.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the parcel.
Are your products ethically sourced?
Sustainability and craftsmanship are at the core of the ARK elements. we partner exclusively with artisans and manufacturers who adhere to fair labor practices and use responsibly sourced materials like FSC-certified wood and recycled textiles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger furniture purchases, we also offer flexible financing options through Klarna and Affirm.